At Ezee Vacations, we understand that travel plans can sometimes change unexpectedly. Therefore, we strive to provide a fair and transparent refund policy for our valued customers. Please read the following guidelines carefully:
1) Refund Eligibility:
- Refund eligibility is subject to the policies set forth by airlines, hotel vendors, and other service providers involved in your travel itinerary.
- Customers are encouraged to familiarize themselves with the refund policies of each individual service provider before booking through Ezee Vacations.
2) Service Charge:
- A service charge will be applied to all refund transactions processed by Ezee Vacations. This charge covers administrative costs incurred in facilitating the refund process.
- The service charge amount may vary depending on the complexity of the refund request and will be communicated to the customer prior to processing.
3) Airline Refunds:
- Refunds for airline tickets will be governed by the policies of the respective airlines.
- Any applicable refunds from airlines, such as for cancellations or itinerary changes, will be subject to the terms and conditions outlined by the airline and may be subject to additional fees.
4) Hotel Refunds:
- Refunds for hotel bookings will be subject to the policies of the individual hotel vendors.
- Customers should review the cancellation and refund policies of the specific hotel they have booked through Ezee Vacations.
5) Other Service Providers:
- Refunds for other travel-related services, such as car rentals or tours, will be subject to the policies of the respective service providers.
- Ezee Vacations will assist customers in processing refund requests according to the policies established by these service providers.
6) Refund Processing:
- To initiate a refund request, customers must contact Ezee Vacations directly and provide relevant booking details
- Refunds will be processed as promptly as possible once all necessary information has been received and verified.
- Customers will be notified of any refund deductions, including the service charge, before the refund is finalized.
- Refunds will be credited within seven days from the date they are received in our accounts from the respective airlines/vendors
7) Exceptions:
- In certain circumstances, such as force majeure events or extenuating circumstances beyond the control of Ezee Vacations or the customer, refund policies may be adjusted at the discretion of Ezee Vacations management.
8) Contact Information:
- For assistance with refund requests or inquiries regarding our refund policy, customers can contact Ezee Vacations customer service through our website, email, or phone.
Please note that Ezee Vacations reserves the right to update or modify this refund policy at any time without prior notice. Customers are advised to review the refund policy periodically for any changes or updates.
